Its no surprise that your reputation means the difference between a successful business and a failed business. Why would a customer choose your business over your competitors?
If you have no online reviews or your reputation just sucks, then those potential customers are probably choosing your competitor who has an established online reputation.
The fact is people are searching for your business or your service online every day, so what do they see?
Most local businesses have no idea that their reputation is plastered all of the internet. A recent survey found,
“70% Of Consumers Trust A Business With A Minimum Of 6 To 10 Reviews” – survey results here
How many reviews does your business have? Unless if you have 10, you are losing out on business! “72% of customers trust online reviews as much as personal recommendations” – survey results here Without reviews you are losing customers to your competition. If they have a better score or if they have more reviews showing up online, then they are capturing the attention of customers who could have been yours. No Matter Your Situation, We Can Fix It! Looking at this real Google search result, which business would you trust? Which business would you call? Just one week before this screen shot was taken, Spokane Sunscreen was the number one result, they now sit at number 4. Now more than ever, your local reputation will play a role in how customers choose between you and your competition. Even if you are on the bottom of the list, but you have the best reputation score and most reviews, you can attract more attention to your business than all of your other competitors above you. One of the first steps in managing your reputation is to find out where people are writing reviews about your company and then going to those directories and registering with them. Are you already on Yelp? Well, did you register for City Search? How about Kudzu? Local.com or Thumbtack? If you don’t have accounts in the places people are leaving reviews for your company, then you cannot manage those reviews. You cannot respond to negative reviews or interact with your customer base and therefore cannot manage your reputation online. Once you start receiving positive reviews you then start promoting those reviews and sharing those reviews with your current customers and future customers. Our website plugin will post these reviews automatically right on your website so anyone looking at your business will see what other people are saying about you. This is important in bringing in new business as people who research which company they will use, will look at the reviews other people have posted. If your reputation is bad, then they will move on, but if they see a bunch of 5 star reviews, they will most likely become one of your customers. Our job is to capture positive reviews and promote those reviews so that you get new business. You never have to worry about your reputation online as we will manage everything for you. With our automatic review detection software, you will be notified of any new negative reviews so you can respond to and fix the problem that caused that negative review. Our goal is to make this as simple for you as possible. We manage your reputation so you can manage your customers. Together we will work as a team to help build your business beyond what your competitors have. Your online reputation means everything when it comes to capturing new business. If you have a bad reputation or no reputation, then something must be wrong. With a bad reputation, that means people are actually upset enough with your lack of service that they took the time to write something bad about you. If you have no reviews or no reputation, then you must be doing something wrong since your customers don’t care enough to even send you a good or bad review. Together we will figure out the problems within your business, fix those problems and then start repairing or building your online reputation. Without fixing the problem, then our services are a waste of time and money. Even if we can get you positive reviews from your happiest customers, the negative reviews you automatically get will drown out our efforts. For this reason we will only work with local businesses that are willing to ‘train’ their employees using our training tools, tests, and knowledge database to help curb bad customer experiences.
What Can We Do For You?
Claiming Directories For Your Local Business
Developing Your 5 Star Reputation
After we have registered your business and claimed your listing on multiple local directories we will then start the process of building up your 5 star reputation. This process is the beginning of either restoring your bad name, or creating a reputation for your business. Here we will spend the most amount of time, implementing specific tactics to help build that reputation you need.Market Your 5 Star Reputation To New Customers
We Will Manage Your Reputation
We Work To Fix Problem Areas To Stop Negative Reviews From Being Posted Online
